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London & Surrey Moling Contractor

At London & Surrey Water Services Ltd, we provide reliable impact moling services for water supply pipe replacement, upgrades, and repairs.

Using advanced trenchless technology, our skilled and approved contractors offer a straightforward, efficient solution for installing and replacing underground pipes.

Whether you need a water supply pipe replacement, system upgrade, or urgent repairs, our fully qualified engineers deliver exceptional results with minimal disruption to your property.

What is Impact Moling

Impact moling is a limited dig, low-impact method of replacing underground water pipes. 

The use of moling equipment allows replacing lead pipes, upgrading existing supply pipes, or separating shared water supply pipes can be completed quickly with minimal disruption to existing landscapes..

By excavating a series of carefully chosen launch and retrieval pits at the required depth, the pneumatically driven impact mole tunnels its way underground, leaving a route for the new pipe in its path..

Moling is one of the most reliable and least disruptive methods of carrying out water supply pipe replacements employed throughout the water industry today. 

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Typically, water supply pipe replacement involves excavating a launch pit at the customer’s side of the property boundary (in line with the outside stop valve) and a retrieval pit at the newly chosen point of entry into the building. 

The excavations are small enough to be excavated in carefully chosen locations by hand. 

The impact mole will bore underground from the launch pit at the boundary to the retrieval pit at the new point of entry into the building. The supply pipe replacement can then be fed through the borehole to be connected to the outside stop valve and internal plumbing. 

Having problems with your water supply?

We're always happy to offer advice and a free estimate without obligation for any problems you are experiencing with your water supply or internal. 

The benefits of using our Moling Services

We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999

Experienced Plumbers

We have been  Water Industry approved plumbers and impact moling contractors for almost two decades, working exclusively on new connections, customer side leaks, and lead replacement

Certified Compliance

On completion of lead pipe renewals or a water supply pipe upgrade, we issue a certificate of works completed, which can be submitted to Thames Water to progress applications or satisfy enforcement notices.

Guaranteed Workmanship

Our certificates confirm that our workmanship satisfies the requirement of the water regulations. They also act as our guarantee of ten years for full supply pipe replacement and two years for supply pipe repairs.

What Our Customers Say

We've built a solid reputation through our continually growing customer base as the most trusted team of Approved Plumbers and Moling Contractors in London.

Mark Gunn Bromley, BR1

I would highly recommend Alan. I wish we had found him earlier because it would have saved us both time and money. We had a water leak at our house which could not be located. I contacted other “experts” in underground water problems before finding Alan, none of them could offer a convincing solution. Alan is an expert in this area and articulated very clearly the alternative solutions and the pros and cons of each. Alan is very professional, hard working and tidy - you would not be able to tell that concrete and flagstones were removed to do the work. Excellent job.

Alexander Ritchie Dulwich, SE19

We had a severe water leak that was flooding the basement of our house. Alan and Grant dealt with this emergency straight away. The organisation for our job was efficient, and we were kept informed at all points in the process. The repair was complex. It required moling through the basement exterior wall and installing a new connection to our internal supply. Alan carried this difficult task out efficiently and quickly, causing the least disruption possible, and it was a pleasure to deal with both him and Grant. Their price for the work was very reasonable. highly recommend!

David Haslett New Malden, KT1

Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.

David Haslett New Malden, KT1

Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.

Some Of Our Recent Work

Our focus is on delivering cost-effective, safe, and reliable solutions for the replacement of lead water supply pipes.

Frequently Asked Questions

We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999

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Our Moling Service Area

South London – Bromley – Croydon – Merton – Kingston – Sutton – Wandsworth – West London – Brent – Ealing – Hammersmith  – Harrow  – Richmond Hillingdon – Hounslow – East London – Lewisham – Greenwich – Hackney – Tower Hamlets – Newham – Bexley – Waltham Forrest – North London – Barnet –Enfield– Haringey – Central London – Camden – City of London – Kensington – Islington – Lambeth – Southwark – Westminster – Surrey – Elmbridge – Epsom  Guildford – Mole Valley – Reigate –  Runnymede – Spelthorne – Surrey Heath – Tandridge – Waverley – Woking

Thames Water - New Connections

If you’re looking for experienced plumbing contractors who can assist in your application for a new water supply connection from Thames Water, then look no further than London & Surrey Water Services Ltd. We are a team of WaterSafe approved plumbers and supply pipe contractors who specialise in new water supply pipe installations, the upgrading of existing supplies, and the separation of shared supply pipes on behalf of customers who are applying for a new water connection from Thames Water Developer Services.

 

Our experienced team can provide the necessary services to ensure that your new water supply connection meets all the requirements set by Thames Water’s.

 

We have extensive experience working with developers, home and business owners across Greater London to secure their new water connections with Thames Water Developer Services.

 

We can guide you through the application process, provide advice on the most cost-effective way and least disruptive options for installing your new supply pipe, and carry out that the required works work is carried out safely and while minimising disruption to your home or business activities.

Water Regulations Compliant Installations

At London & Surrey Water Services, we take pride in providing our customers with competent service that is competitively priced. We are committed to ensuring that all our work is carried out safely and efficiently, so you can rest assured that your new water supply connection will be installed correctly and meet requirements set out in the Water Supply (Water Fittings) Regulations 1999, including providing the necessary certification on completion.

 

Trenchless Supply Pipe Installation

We carry out the majority of our supply pipe installations using impact moling equipment, which involves using pneumatically driven impact moling equipment to create underground routes for new or replacement supply pipework. his trenchless method minimises the disruption typically caused by the excavation of traditional trenches. Impact Moling offers an efficient and cost-effective way to install new or replacement water supply pipes with minimal disruption to your property or place of business, often leaving Little to no visible signs that the work has been carried out.

Applying For A New Water Connection

Applying for a new water supply connection from Thames Water Developer Services can be a complex process, but the following steps generally apply:

  1. Determine if you need a new water service connection: You will need a new water connection if you are building a new property, if you are subdividing an existing property into separate dwellings with a new postal address or if you intend to separate from a shared supply pipe.
  2. Contact us at London & Surrey Water Services: We will be happy to carry out an initial inspection of your plumbing system to determine your requirements and offer advice on the most effective and least disruptive routes for installing your new supply pipe into your building and help to determine the best point of entry onto the site. We will also provide you with a quote for carrying out the work.
  3. Contact Thames Water Developer Services: You will need to contact Thames Water Developer Services to begin the process of applying for a new water supply connection. At this stage, Developer Services can provide you with an estimated cost for providing your new connection or for the upgrade of your existing connection.
  4. Submit your application and supporting documents: You will need to submit your application and all required paperwork to Thames Water Developer Services. This will include the application form, point of entry drawing and water fittings table, which allows Developer Services to calculate the required pipe size of the new water connection.
  5. Wait for your formal quote: Thames Water Developer Services will need to review your application and may ask for additional information or clarification before providing you with a quote for your new water supply connection.
  6. Pay the necessary fees: You will need to pay fees associated with your new water supply connection, such as connection charges and meter installation fees.
  7. Schedule the supply pipe installation: Once your application has been approved, you can schedule the installation of your new water supply pipe. We will install the new pipework up to and including the internal stop valve and leave an exposed tail of MDPE pipework at the boundary of the property ready for connection. On completion, we’ll issue a Certificate of Works Completed stating the works carried out comply with the requirements of the Water Regulations, which is then submitted to Thames Water Developer Services.
  8. Wait for the scheduled connection date: Once Thames Water has obtained agreement on any traffic management and the necessary permissions from the local council, they will provide you with the connection date. Depending on the type of connection applied for, we will re-attend to coordinate with Thames Waters appointed contractors and complete any final connections of the new supply to your internal plumbing

Why Choose Us To Partner In Your New Connection?

London & Surrey Water Services Ltd is an experienced WaterSafe approved plumbers and were passed members  r of the Thames Water Approved Plumber Scheme from 2005 to 2022. During this time, we have worked closely with the Thames Water Developer Services team, the customer side leakage team and the Lead Replacement Scheme to successfully complete 1000’s new water connections and supply pipe upgrades.

 

So, if you’re looking for experienced plumbing contractors who can assist in your application for a new water supply connection from Thames Water Developer Services, look no further than London & Surrey Water Services Ltd.

 

Contact us today at 0800 037 1247 or fill out the contact form below to find out more about our services or get started on your application!

Water Company supply areas we work in :