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Plumbing emergencies can happen without warning and require immediate attention. That’s why our team of certified emergency plumbers is available around the clock, providing fast, dependable emergency plumbing services 24/7, every day of the year across London and Surrey.
If you need an emergency plumber in London we provide immediate assistance to minimise damage and restore your water supply as quickly as possible.
At London & Surrey Water Services, we understand how stressful and disruptive plumbing emergencies can be. Our Emergency Plumbing Response Service is designed to deliver fast, dependable, and professional support exactly when it is needed most.
Whether you are dealing with a burst pipe, sudden loss of water supply, or an unexpected drop in water pressure, our experienced emergency plumbers are fully equipped to respond quickly. Our priority is to minimise property damage, restore your water supply, and stabilise the situation as efficiently as possible.
You can rely on London & Surrey Water Services for professional emergency plumbing support when it matters most.
If you experience a plumbing emergency, acting quickly and safely is essential to limit damage, protect your property, and reduce risk. The first and most important step in almost all plumbing emergencies is to turn off the water supply as soon as it is safe to do so, preventing further flooding or water loss before professional help arrives:
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Shut off the water supply using the internal stop valve. If the leak is external but within your property boundary, locate and close the external stop valve, usually found in the public footpath.
Open all taps to drain remaining water from the pipework. In some cases, switching off the electricity supply may be advisable as a precaution.
Early detection significantly reduces repair costs and prevents structural damage by stopping water escape before it spreads through floors, walls, and foundations. Identifying a leak at an early stage limits secondary damage such as rot, weakened joists, mould growth, and damage to finishes, which are often far more expensive to repair than the pipe itself.Â
We are always happy to provide advice and a free estimate without obligation
Take advantage of our limited-time offer and save 10% on all lead pipe replacement works.This discount applies to full supply-pipe renewals carried out by our approved moling contractors.
Not sure whether your property has lead pipes or elevated lead levels in your water? We offer lead content testing to help you assess your risk before committing to replacement works.
Contact London & Surrey Water Services Ltd, and we will arrange for an approved emergency plumber to attend without delay. Our team will quickly assess the situation, isolate the problem, and restore your water supply safely and efficiently.
Turn on the cold tap at your kitchen sink. If water flows strongly here but not elsewhere in the property, the issue is likely within your internal plumbing. You should contact us on 0800 037 1247 for advice or to arrange for one of our approved emergency plumbers to attend.
If no water flows from the kitchen cold tap, check that your internal stop valve is fully open. It is commonly located under the kitchen sink, in a cupboard under the stairs, or beneath floorboards near the front door. Turn the valve anti‑clockwise to ensure it is fully open. You should also check the external stop valve, usually located in the pavement outside your property, to confirm it has not been closed.
Ask nearby neighbours whether they are experiencing the same issue. If their water supply is unaffected, the problem is likely within your property or supply pipe, and you should contact us for assistance. If neighbouring properties are also without water, the issue may relate to the local water network. If you live in a flat, check with your building management company, housing association, or managing agent for any known issues
Your water supply may be affected by a wider network issue already known to the water company. You can check for reported problems or leaks in your area by searching your postcode on the Thames Water website. If you are unsure at any stage, you can contact us at any time for advice or to arrange an emergency visit.
Our emergency response is focused on clearly defined service categories aligned with real-world failures in domestic and commercial water systems
Supply pipe leaks affect the incoming water supply, often underground or beneath floors, causing loss of water supply, reduced water pressure, or unexplained usage. We can locate, isolate, and repair the leak quickly to stabilise the supply.
We help ensure your insurer has the documentation needed to approve your claim and prevent delays
Internal plumbing leaks can develop within walls, ceilings, or floors and often go unnoticed until damage occurs. Using professional leak detection methods, our engineers identify the source and carry out targeted repairs to minimise water damage and water loss.
Early intervention with internal plumbing leaks helps limit structural damage and control repair costs.
A drop in water pressure or complete of loss of supply is a critical plumbing emergency. We investigate faults including supply pipe issues, stop tap failures, internal plumbing defects, and network problems, working to restore your supply as quickly as possible
Resolving pressure or supply failures is essential to restore normal use and prevent secondary damage to plumbing systems.
Failures affecting essential plumbing components such as toilets, taps, storage tanks, and hot water cylinders can disrupt normal use. Our emergency plumbers diagnose faults quickly and carry out urgent repairs or replacements to restore safe operation.
Prompt action on plumbing failures keeps facilities operational and helps prevent faults from escalating into more serious issues.
Discoloured water, unusual tastes or odours can indicate a water quality failure. Causes include lead pipes, backflow, contaminant ingress, or non-approved materials. We identify the source and take corrective action to protect occupants and ensure compliance.
Prompt investigation of water quality failures helps safeguard health, maintain compliance, and prevent further contamination.
In some emergencies, repairs require isolation of a section of the public water main. We coordinate directly with Thames Water engineers to carry out controlled emergency shut downs, enabling urgent repairs to customer-owned pipework.
Managed emergency shutdowns to ensure repairs are completed efficiently, minimising disruption to surrounding properties
Where a property is subject to Section 75 enforcement action, we carry out urgent remedial works to address non-compliant plumbing, supply pipe defects, or water quality risks
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Swift action following Section 75 enforcement reduces legal risk, restores compliant supply, and protects occupants.
Sudden loss of water, very low pressure, or a suspected supply pipe leak can quickly become serious. Our team will quickly identify the cause and work to restore your water supply
If you need urgent help, call us or chat to us live or request a callback. Our team is on call and ready to assist.
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Choosing the right emergency plumber is critical when dealing with urgent water-related issues. London & Surrey Water Services provides a dependable and professional response when you need it most
Our fully qualified and experienced plumbers are equipped to diagnose and resolve complex emergency plumbing problems quickly and safely. We arrive prepared to isolate faults, and carry out effective repairs to restore normal operations
Plumbing emergencies escalate quickly, which is why we prioritise rapid response and efficient on‑site assessment. Our team works quickly to isolate the issue, reduce damage, and begin the repairs needed to restore your plumbing system.
Our emergency plumbing service operates 24 hours a day, 7 days a week, ensuring help is available whenever a problem occurs. Whether the issue arises late at night, early in the morning, or during a weekend, our team is ready to respond.
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We've built a solid reputation through our continually growing customer base as the most trusted team of Approved Plumbers and Moling Contractors in London.
We engaged with Alan to have our water main and internal piping replaced as they were made of lead. Alan came and gave us a comprehensive explanation of the work required and how to engage with Thames Water under their lead replacement scheme. He was the only person we could find that was up to handling both external moling and the internal works. Alan spent 2 days in our home completing the work, was polite and extremely unfazed by complications. He managed to reroute the piping under our tiled floor without having to break into it at all. The other reviews are very accurate and I couldn't recommend him highly enough!
After six months of wrangling with Thames Water, an insurance company, a motley collection of leak inspectors, pipe contractors and two plumbers, we still had a mains water pipe unrepaired and leaking under our drive. Alan came over, diagnosed a solution in minutes, and returned within a week to singlehandedly repair everything with care and without fuss. He really knows his stuff, and is wholly professional in his work. If only we had called him six months earlier. His company thoroughly deserves the five stars.
I had a leak and my water had shut down completely but the leak was not visible. The insurance company told me I needed to get someone in to do track and trace which I did and they totally scammed me. I had no water for 3 days and then I found Alan and he came round promptly, located the leak without all this track and trace equipment, took the floorboards up and fixed the leak, water back working — all in under an hour and at such a very reasonable cost. I cannot rate him enough and would highly recommend him.
Alan (aka London and Surrey Water Services Ltd) turned up and made two access points at the water meter and garage. Then with the precision of NASA he used a tunnelling mole and came up bang centre of his target. This was amazing to watch — a distance of over 20 feet with minimal disruption. My new water supply was in, effectively, efficiently and at very reasonable cost since he didn't have to dig up all my drive to find the leak at great expense. No hesitation in recommending Alan. Clive Cox CEng (retired) MEng.
Alan did a fantastic job for us investigating and resolving poor water flow issues to our flat. Other Thames Water approved plumbers were proposing major replumbing with quotes as high as £20k and even charged to quote. Alan proposed replacing the pipework from the road with wider gauge pipe as the first step and the problem was solved for barely a twentieth of that cost. He's clearly an expert at solving domestic plumbing problems and stood out from every other firm we spoke to. Can't recommend enough!
I contacted Alan following a letter from Thames Water advising of a water leak at my property. Having popped over to determine the likely cause, Alan sent through an itemised quote and patiently answered my additional questions. He and Pierce carried out the work in a thoroughly professional and minimally intrusive manner by moling a new pipe under my driveway and installing a new internal stop valve. London and Surrey Water Services combine subject matter expertise, assuredness, clarity, reliability, responsiveness and honesty. They made a stressful incident so much easier to deal with.
We contacted Alan to detect a leak because of which our water bills had been through the roof for several months. He was extremely professional, answered my questions patiently, detected the leak with no interruption to our day and above all, coordinated with Thames Water to repair the leak. He was very prompt in replying to any messages or questions I sent him and voluntarily sent me all the information I needed to claim a leak allowance from Thames Water. One of the best customer service experiences I have had in a long time!
After a disappointing experience with another plumber whose work failed to meet the water company standards, we contacted Alan and we're so glad we did! Alan came to the rescue, immediately identified the substandard installation, and redid the entire lead pipe replacement to a professional standard. He was highly efficient, knowledgeable, and genuinely trustworthy. He explained everything clearly and carried out the work with great care and precision. The difference in quality was obvious. Thanks to Alan, everything passed inspection with no issues, and we finally have peace of mind. Highly recommended!
I first found Alan McBride of London and Surrey Water Services in 2016 after I had no water for weeks and Thames refused to do anything about it. He was unbelievable in his knowledge, his support, going over and above by advocating for me with Thames and getting the problem fixed. 7 years later I called on Alan again and it is inspiring to watch how thorough he is and how his mind works. He worked it out and the fix was simple. He really is quite a plumbing and water specialist genius!
A calm, pleasant and reassuring presence, Alan turned up early for his appointment and made replacing a leaking supply pipe under our Victorian house in West London seem like a simple task, causing the minimum of disruption. He is highly knowledgeable, efficient and professional, and even reduced his already-reasonable invoice because part of his quotation did not need to be done. Honest, conscientious and down-to-earth, Alan is a pleasure to deal with.
I found Alan's details on the Thames Water WaterSafe Approved Plumbers list and chose to contact him because of the amazing reviews he has received on Google. Alan was able to successfully install an internal water stopcock into a Victorian terrace house with very complex plumbing. Alan was very easy to deal with, very hard-working and explained exactly what he was doing. Alan's prices are also very reasonable. I will definitely contact Alan and London and Surrey Water Services for any future plumbing requirements I have. Very highly recommend.
Alan has done a fantastic job replacing our lead mains pipe following an internal water leak. He is helpful, professional and clear providing sensible advice including utilising his great experience and knowledge of working with Thames Water. He is quick to respond to any queries and he works diligently and neatly. To do the final connection once Thames Water were ready, Alan came back to complete the job with no fuss. Really strongly recommend Alan and really pleased we chose him.
Alan was superb from start to finish. From arriving to prepare a quote, doing the work, tidying up and making good and coming back to finish once Thames Water had completed their part of the lead pipe replacement. He helped with the various administration parts of the lead pipe replacement scheme by Thames Water which saved a lot of confusion, providing advice and explanation every step of the way. I would not hesitate to recommend Alan for any other similar work.
Called Alan to investigate a leak at the end of the driveway. He replaced the supply pipe into the house without disturbing the driveway which was a bonus. He was very professional, knowledgeable, personable and helped us submit for the lead pipe replacement scheme with the water company. Regularly checked in with us as the works between himself and water company were coordinated. Highly recommend Alan.
Clear answers to common emergency plumbing questions, helping you understand what to do, who is responsible, and when professional assistance is required.
In most cases, the property owner is responsible for the supply pipe running from the property boundary to the internal stop valve. If a leak or defect is traced to this pipe, repairs or replacement must be arranged by the owner.
If the issue appears to affect only your property, it is likely an internal plumbing or supply pipe problem and you should contact London & Surrey Water Services so one of our emergency plumbers can investigate. If neighbouring properties are also affected, the issue may relate to the local water network
Yes. Where repairs require isolation of part of the public water main, we coordinate directly with Thames Water engineers to carry out controlled shut downs and complete emergency repairs safely.
Immediately shut off the internal stop valve to isolate the water supply. Once the water is off, open taps to relieve pressure and call us on 0800 037 1247 so one of our emergency plumbers can assess the damage and carry out the necessary repairs.
Yes. Discoloured water, unusual tastes, odours, or contamination may indicate a serious problem requiring urgent investigation to protect health and maintain complia
The internal stop valve is often located under the kitchen sink, in a cupboard under the stairs, near the front entrance, or beneath floorboards close to where the water supply enters the property.
Low water pressure can be caused by supply pipe leaks, partially closed stop valves, internal plumbing faults, or problems affecting the wider water network in your area.
Yes. A leak on the supply pipe can allow water to escape continuously, which may cause an unexpected increase in water usage and higher bills.
A Section 75 notice may be issued by a water undertaker when a property’s plumbing or supply pipework does not comply with water regulations and requires remedial work to protect the public water supply, or where action is deemed necessary in the public interest to prevent the waste, misuse, undue consumption, contamination, or erroneous measurement of water.
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You should contact an emergency plumber if you experience flooding, burst pipes, loss of water supply, severe leaks, water quality problems, or any situation where immediate action is required to prevent damage or restore safe water service.
Where a hidden leak is suspected, we provide professional Trace and Access support to help identify the source and supply the documentation typically required for insurance claims.
Prompt trace-and-access investigations help limit damage, support insurance claims, and ensure repairs are carried out in line with your policy terms.
Some customers may qualify for additional assistance through the Priority Services Register (PSR)Â These services are intended to support households that may need extra help during water supply interruptions or emergencies.
Need help now? Call us or chat to us live, or use the contact form below or view our Concessionary Rates.
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We respond to water supply emergencies across all London boroughs and the wider Surrey and South East region, supporting homeowners, landlords and managing agents seven days a week.
South London – Bromley – Croydon – Merton – Kingston upon Thames – Sutton – Wandsworth – West London – Brent – Ealing – Hammersmith & Fulham – Harrow – Richmond upon Thames – Hillingdon – Hounslow – East London – Barking & Dagenham – Bexley – Greenwich – Hackney – Havering – Lewisham – Newham – Redbridge – Tower Hamlets – Waltham Forest – North London – Barnet – Enfield – Haringey – Central London – Camden – City of London – Kensington & Chelsea – Islington – Lambeth – Southwark – Westminster – Surrey – Elmbridge – Epsom – Guildford – Mole Valley – Reigate – Runnymede – Spelthorne – Surrey Heath – Tandridge – Waverley – Woking
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