Hidden internal and external water leaks can often go undetected, wasting thousands of litres of water, and if left unchecked, can cause damage to your property. That’s where we come in.
Just fill out the form below or call free on 0800 0371 247 and we’ll ring you back to discuss your requirements.
We specialise in customer-side leak detection and repair, lead pipe replacement, new water connections, and impact moling services in Thames Water, Affinity and SES water supply regions in and around Greater London.
We have extensive experience coordinating work on customers' behalf with the Thames Water Customer Side Leakage team, Developer Services & Lead Pipe Replacement Scheme.
Water efficiency and the resilience play an integral part in our services. We adopt a best practice approach to any advice we provide and certify that all repair and installation work is carried out to satisfy the Water Supply (Water Fittings) Regulations 1999.
IIf you're in the process of applying for a new water connection through Thames Water Developer Services. We can install your new supply pipework and certify it for connection to the water mains.
Impact Moling is a limited dig, low-impact method for replacing leaking underground water pipes. It involves using an pnumatic tools to create a borehole for the replacement pipework
If you have a leaking lead pipe and are aware of the risks of lead in your drinking water. We can replace your lead pipework and coordinate in your formal request to the Lead Replacement Scheme.
If you're suffering from low water pressure or poor flow rates, we can identify any leaks or other limitations in your water supply and offer practical solutions to solve them.
We hold extensive experience in internal pipework installation and modifications to improve water flow rates, bypass concealed leaks and perform general plumbing repairs.
We provide 24-hour emergency plumbing services across London. We are on-call to respond quickly to the sudden loss of your water supply or internal and external water leaks.
Water Company supply regions we work in :
We are a team of water leak detection engineers in London, experienced in finding and repairing hidden water leaks on Thames Waters customers’ supply pipes, internal plumbing or central heating systems.
We use advanced leak detection equipment, including digital ground microphones, tracer gas equipment and thermal imaging cameras, to pinpoint the exact location of hidden leaks to repair them while causing minimal disruption to property, which is necessary to solve the leak.
If you have a hidden water leak or want to know more about our leak detection services, please get in touch. We are on-call and ready to help.
Thames Water is often finding leaks in customers’ supply pipes while performing routine leak detection services in the London water mains network. The roll-out of the smart meter programme has seen an increase in leak detection rates detected by the meter.
If you’ve been notified by Thames Water that you have an underground leak on your supply pipe, don’t panic – our leak detection Service in London is here to help.
We’ll quickly confirm if you do have a leak. We’ll either replace your supply pipe or locate the source of the leak and carry out the necessary repairs, getting your water supply back to normal in no time and preventing any further damage to your home or place of business.
Our team of approved plumbers are leak detection specialists and are experienced in all aspects of water leak detection, trace and access repair and pipe replacement, and we’re always on call to ready respond to any escape of water causing water damage to your property.
So if you need a reliable and professional leak detection service in London, call London & Surrey Water Services anytime!
We're always happy to offer advice and a free estimate for leak detection and repair of your water supply pipe, internal plumbing or central heating system.
Feel free to call us or request a callback.
A digital ground microphone is a sensitive listening device that can be used to hear the sound of water escaping from a pipe.
By listening for the lowest, consistent noise detectable by the microphone, The noise is amplified so the leak noise can be heard more clearly.
The digital ground microphone is placed on the ground above the suspected leaking pipe, and readings are taken while moving along the pipe route until the leak position is detected.
To detect leaks in water pipes, a mixture of hydrogen (5%) and nitrogen (95%), called tracer gas, is injected into the pipe from a gas cylinder.
This gas is safe to use in drinking water supplies as it is non-toxic and non-corrosive. The hydrogen in the tracer gas, the lightest and smallest molecule in the atmosphere, exits at the leak point and rises to the surface.
The sensitive equipment detects the gas, helping pinpoint the leak’s location.
If you are a household customer and unsure who your water supplier is, you can check who provides your water and sewerage services by entering your postcode through the following link: find your supplier
If you live in a home built post-1960 then it’s unlikely that your home has lead pipework. The use of lead was gradually phased out until change in building regulations prohibited its use in any newly constructed buildings from 1970.
If your building was constructed before 1966, the underground supply pipe we need to replace may provide the main earthing for your electrical system. This is a critical safety feature. If your electrical system has had any significant work carried out by a qualified electrician since 1966, then it’s likely that the main earthing is now provided by other means.
You may also need to seek the advice of a qualified electrician to check your earthing arrangements before we start work.
If you need help with how to complete any of the steps above, please call us on 0800 037 1247 to arrange for an approved plumber to visit your property.
During the visit, we will look to establish the most direct, least disruptive route for installing the replacement pipework.
To minimise disruption and reinstatement costs, we will always assess the feasibility of carrying out the external replacement works using Impact Moling
We will then be happy to provide you with a free, no-obligation quote for the work required and answer any other questions you have about the process.
If you’ve decided that it’s time to replace your lead supply pipe and plan to carry the work in within three months, you’ll need to complete the online application form requesting Thames Water replace the communication pipe on completion.
Ensuring your household is safe and free from potential health risks should always be a top priority. Affinity Water does provide its customers with a free lead replacement scheme similar to Thames Water’s and SES Water’s but with limitations.
Affinity Water will replace any lead communication pipes for free. Still, in shared supply pipes, the offer is conditional that any other properties connected to the shared supply must also replace any lead pipework within their property for the request to stand.
If you live in an eligible property and want to learn more about this scheme and how to apply, visit the Affinity Water website.
We’ll make sure an exposed tail of the pipe is left at the boundary with enough length for the new pipe to be connected directly into the outside stopvalve and return on the scheduled day of connection to make the final connection of the new supply pipe to your internal plumbing.
Once we have completed the installation of the new pipe, we then issue a Certificate of Works Completed to confirm our new pipework satisfies both the lead pipe replacement scheme and the Water Supply (Water Fittings) Regulations. Issuing this certificate bypasses the need for the homeowner to arrange with Thames Water to carry out a regulation inspection.
Once Thames Water receives a copy of our Certificate of Works Completed, your job will be passed for connection. Thames Water’s fulfilment team will then arrange to replace the communication pipe from the water main to the boundary.
Thames Water can take up to three months to arrange and complete the connection from the date we submit our certificate. This time frame is dependent on any traffic management arrangements and Thames Water receiving the required permissions to complete their side of the replacement.
The new communication pipe Thames Water will be a minimum of 25mm MDPE. 25mm MDPE will be an increase in internal diameter over most lead supply pipes, which typically have an inner diameter of 3/8th of an inch.
If you would like to install a pipe size above 25mm, you won’t be able to do so under the free lead pipe replacement scheme. Instead, you’ll need to apply through the Thames Water Developer Services team to provide a formal quotation for the replacement connection.
For SES Water, a top priority is providing safe and clean water to all its customers. They recognise from hazards of lead in drinking water and have taken steps to address this issue.
They offer a free lead pipe replacement programme similar to that of Thames Water.
This programme involves the free replacement of the communication pipe after the lead pipework within its customer’s property boundary has been replaced. Both households and businesses with either a single or shared supply pipe can apply for this scheme.
To learn more from SES Water about lead in drinking water, if you would like to replace your lead pipewapply for the Free Lead Pipe Replacement Scheme by submitting the required information
Ensuring that your household is safe and free from any potential health risks should always be a top priority. Affinity Water does provide its customers a free lead replacement scheme similar to Thames Water’s and SES Water but with limitations.
Affinity Water will replace any lead communication pipes for free, but in cases of shared supply pipes, the offer is conditional that any other properties connected to the shared supply must also replace any lead pipework within their property for the offer to stand.
If you live in an eligible property and are interested in finding out more about this scheme and how to apply, visit the Affinity Water website.
We are always happy to offer advice and a free quotation for lead pipe replacement or applying to the lead replacement schemes in London.
Feel free to call us or request a callback.
Thames Water approved plumbers and impact moling contractors for almost two decades, working exclusively on new connections, customer side leaks, and lead pipe replacement.
On completion of lead pipe renewals or a water supply pipe upgrade, we issue a certificate of works completed, which can be submitted to Thames Water to progress applications or satisfy enforcement notices.
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Even though you don't legally own the supply pipe, you still have a legal responsibility to help stop the leak.
You should contact your landlord so they can take prompt action to get the leak repaired.
If you have a water meter, your charges are based on the water that passes through the meter, whether used through regular use or lost through the leak.
As a result, leaks can add hundreds and often thousands of pounds onto your bill. This is another reason why acting quickly and fixing the leak is essential.
Contact us if you're unsure whether you have a leak, and we'll send a leak detection specialist to assess the situation.
Our team of experts can prove if you have any leaks quickly, offer advice on the best course of action to resolve the problem and provide you with a quotation before carrying out the repair.
We understand that water leaks can be confusing and stressful, so our team of experts will gladly guide you through the entire process. We'll take the time to answer any questions you have and explain each step so you feel comfortable with what's happening.
If your home insurance policy includes trace and access cover, we can help. We have extensive experience working with insurance claims and can provide a comprehensive report of our findings to assist with your claim.
If you have a lead supply pipe that's sprung a leak, our advice would be to replace the supply pipe, as it's uneconomical to repair.
We use impact moling equipment to replace supply pipes that minimise the excavation required to replace underground pipework with the total replacement cost, often close to the cost of detecting non-visible leaks and carrying out a repair.
We'll be able to provide a fixed price quote for replacing lead pipes with modern medium-density polyethelene (MDPE)
Yes, as a professional leak detection company, we have specialist tools and experience to detect and repair the source of your water leak quickly.
Our team of leak detection specialists can locate leaks deep underground with minimal disruption to your home or business premises.
If you suspect a hidden water leak, do not hesitate to contact us right away.
Our team is highly skilled at locating leaks and can repair most leaks on the first visit and at a reasonable price.
As a no-find-no-fee leak detection company, we guarantee that you can trust our professional engineers to detect and repair any water leaks.
Rest assured that we are confident in our abilities to provide you with excellent service.
South London – Bromley – Croydon – Merton – Kingston – Sutton – Wandsworth – West London – Brent – Ealing – Hammersmith – Harrow – Richmond Hillingdon – Hounslow – East London – Lewisham – Greenwich – Hackney – Tower Hamlets – Newham – Bexley – Waltham Forrest – North London – Barnet –Enfield– Haringey – Central London – Camden – City of London – Kensington – Islington – Lambeth – Southwark – Westminster – Surrey – Elmbridge – Epsom Guildford – Mole Valley – Reigate – Runnymede – Spelthorne – Surrey Heath – Tandridge – Waverley – Woking
Our team is available 24/7 and will be more than happy to offer advice or answer any questions you may have. Feel free to contact us anytime at 0800 037 1247 or fill out the contact form below if you would like to to find out more about our services or for to arrange your FREE, no obligation quotation!
