At London & Surrey Water Services Ltd, we provide reliable impact moling services for water supply pipe replacement, upgrades, and repairs.
Using advanced trenchless technology, our skilled and approved contractors offer a straightforward, efficient solution for installing and replacing underground pipes.
Whether you need a water supply pipe replacement, system upgrade, or urgent repairs, our fully qualified engineers deliver exceptional results with minimal disruption to your property.
Impact moling is a limited dig, low-impact method of replacing underground water pipes.
The use of moling equipment allows replacing lead pipes, upgrading existing supply pipes, or separating shared water supply pipes can be completed quickly with minimal disruption to existing landscapes..
By excavating a series of carefully chosen launch and retrieval pits at the required depth, the pneumatically driven impact mole tunnels its way underground, leaving a route for the new pipe in its path..
Moling is one of the most reliable and least disruptive methods of carrying out water supply pipe replacements employed throughout the water industry today.
Typically, water supply pipe replacement involves excavating a launch pit at the customer’s side of the property boundary (in line with the outside stop valve) and a retrieval pit at the newly chosen point of entry into the building.
The excavations are small enough to be excavated in carefully chosen locations by hand.
The impact mole will bore underground from the launch pit at the boundary to the retrieval pit at the new point of entry into the building. The supply pipe replacement can then be fed through the borehole to be connected to the outside stop valve and internal plumbing.
We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999
We have been Water Industry approved plumbers and impact moling contractors for almost two decades, working exclusively on new connections, customer side leaks, and lead replacement
On completion of lead pipe renewals or a water supply pipe upgrade, we issue a certificate of works completed, which can be submitted to Thames Water to progress applications or satisfy enforcement notices.
Our certificates confirm that our workmanship satisfies the requirement of the water regulations. They also act as our guarantee of ten years for full supply pipe replacement and two years for supply pipe repairs.
We've built a solid reputation through our continually growing customer base as the most trusted team of Approved Plumbers and Moling Contractors in London.
I would highly recommend Alan. I wish we had found him earlier because it would have saved us both time and money. We had a water leak at our house which could not be located. I contacted other “experts” in underground water problems before finding Alan, none of them could offer a convincing solution. Alan is an expert in this area and articulated very clearly the alternative solutions and the pros and cons of each. Alan is very professional, hard working and tidy - you would not be able to tell that concrete and flagstones were removed to do the work. Excellent job.
We had a severe water leak that was flooding the basement of our house. Alan and Grant dealt with this emergency straight away. The organisation for our job was efficient, and we were kept informed at all points in the process. The repair was complex. It required moling through the basement exterior wall and installing a new connection to our internal supply. Alan carried this difficult task out efficiently and quickly, causing the least disruption possible, and it was a pleasure to deal with both him and Grant. Their price for the work was very reasonable. highly recommend!
Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.
Alan went above and beyond when installing my new water mains. He was prompt, professional, communicative, and really helpful, taking time after the job was done to offer advice on getting the best out of the new supply. I am amazed at how quickly he could get the job done and left the house so clean afterwards you would never have known he was there. The fact he is Thames Water approved was also a huge bonus and made the whole process much quicker and easier. I can't recommend him highly enough and would 100% use London & Surrey Water Services again.
Our focus is on delivering cost-effective, safe, and reliable solutions for the replacement of lead water supply pipes.
Lead supply pipe replaced in South London using moling services, in application to Thames Water Lead Pipe Replacement Scheme.
Diverting a leaking shared supply pipe that had been built over from both neighbouring properties using Impact Moling.
Replacement of a damaged supply pipe resulting in a loss off supply, under inaccessible landscape using moling,
Lead supply pipe replaced in West London using moling equipment, in application to Affinity Water Lead Pipe Replacement Scheme
Water supply pipe upgrade to improve water flow in North London using moling equipment, in application to Thames Water Developer Services
Water Supply Pipe replacement to improve water flow in Surrey using impact moling, in application to the SES Water Lead Pipe Replacement Scheme
Domestic from commercial supply pipe separation in West London using moling equipmentin application to Thames Water's Developer Services
Lead supply pipe replaced in Surrey using Impact Moling equipment, in application to Thames Water Lead Pipe Replacement Scheme
Separation of a shared supply pipe in West London using moling equipment, in application to Thames Water Developer Services
Moling a new supply pipe under a neighbouring garden from the outside stopvalve
lead pipe renewal in South Croydon using moling,equipment in application to SES Water's Lead Replacement Scheme
Rerouting a built over leaking supply pipe through a new point of entry using Impact Moling Equipment.
We adopt a best practice approach to the work we carry out and ensure compliance with the Water Supply (Water Fittings) Regulations 1999
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London & Surrey Water Services is a team of WaterSafe-approved plumbers in London that provides a wide range of plumbing services for residential and commercial properties. Our team comprises professional plumbers who have years of experience and are trained and certified to handle all types of plumbing emergencies.
As a company, we understand how distressing plumbing emergencies can be, which is why we are available 24 hours a day, every day of the year, to respond to emergency call-outs whenever they happen. We take pride in a fast response time to ensure minimal disruption to your home or place of business. We are committed to providing the highest quality services to our customers, and we have an excellent reputation for reliability and effective emergency response services.
Our emergency plumbing services include dealing with internal and external plumbing leaks, sudden drops in water pressure, or loss of customers’ water supply. We are experienced in carrying out emergency repairs and scheduled maintenance on existing systems to prevent potential problems from developing. Additionally, we also carry out new and replacement water supply installations to ensure that you have a reliable supply of clean water to your premises.
It is important to note that our services comply with safety and compliance standards as per relevant regulations. Our work is regularly audited to ensure that the highest standards of workmanship and customer service are always maintained. Our team of experienced professionals use their expert knowledge to find the best solution for your situation, whether you require a quick fix or an extensive repair job.
We understand that plumbing emergencies can be stressful and time-consuming. We strive to provide efficient and reliable services with minimal disruption to our customers’ daily lives. All of our staff are friendly and
If you live or run a business in London or the surrounding areas and require a reliable emergency plumbing service, please don’t hesitate to contact us at London & Surrey Water Services. We are on-call and ready to respond quickly and effectively to any plumbing emergency.
At London & Surrey Water Services, we provide 24hr emergency plumbing service to respond to the following plumbing problems:
Contact us at 0800 087 1247 London & Surrey Water Services for reliable and efficient emergency plumbing services when you need them the most.
You’ll need to locate your internal stopvalve inside your property or the outside stopvalve in the public footpath and shut off the water supply.
If the leak inside your property, once you’ve isolated the water supply, open all the taps in the property to drain any water from the pipework. You may need to shut down the electricity supply as a precaution.
Contact us at 0800 0371 247, and we’ll send an approved emergency plumber to help.
The approved plumbers at London & Surrey Water Services are on-call to help you identify the cause of the problem and get your water supply flowing again with the minimum possible delay.
You can contact us at any time of the day or night for advice or arrange for one of our emergency plumbers to attend, but before calling us out, there are a few simple checks you can make to help identify if the loss of your supply is caused by an internal plumbing fault or a Thames water network problem in your area
If water is still flowing strongly from this tap but nowhere else in your home, it is likely to be a problem with your internal plumbing. Please Contact Us at 0800 037 1247, and we’ll be happy to offer advice and arrange for one of our Thames Water Approved Plumbers to help.
f there is no water coming from your cold tap at your kitchen sink, check your inside stop valve is fully open. It’s often located under the kitchen sink, the cupboard under your stairs or under the floorboards by the front door. Turn the valve anti-clockwise to make sure it is fully open. Your outside stop valve also needs to be checked to make sure it is fully open.
This can be a helpful way to find out what the problem could be. for example, they may have been using the outside stop valve to do plumbing work without realising it affected your supply.
If there is no issue with your Neighbour’s water supply, the problem is likely with your plumbing. You should contact us at 0800 037 1247, and we’ll be happy to offer advice and arrange for one of our approved plumbers to help.
If there is also a problem with your Neighbour’s water supply, it could be a problem from Thames Water’s supply network, so check Step 4 for more information.
If you live in a flat, you should check for any known issues with your building maintenance contact, your housing association, or the managing agent of the building.
Your water supply may be affected by a network problem that Thames Water may already know of and be working on. You can search for your postcode on their leak map.
We understand that being without a reliable supply of water service to your home can prove additionally challenging to more vulnerable members of the community. That is why we provide extra care and support to those who need it most.
Our team is here to help you and your family with any plumbing emergency that may arise – so don’t hesitate to get in touch at 0800 037 1247. We’ll be more than happy to provide advice and arrange for one of our approved plumbers to help.
We offer priority plumbing services at concessionary rates if you or a family member meet any of the following criteria :
If you are still not sure of the cause, don’t hesitate to give us a call, and we’ll be more than happy to offer advice or arrange for one of our emergency plumbers in London to attend.
We always strive to provide the best and most cost-effective solution for any plumbing emergency. So, if you have no water or low pressure, don’t wait any longer – get in touch!
Our team is available 24/7 and will be more than happy to offer advice or answer any questions you may have. Feel free to contact us anytime at 0800 037 1247 or fill out the contact form below if you would like to to find out more about our services or for to arrange your FREE, no obligation quotation!
Our services cover the following Water Company supply areas :
